We are now using CrowdOx to help manage backer rewards for The Bard's Tale IV. To keep us up to date with your reward changes, shipping address changes, or to upgrade your pledge, you will need to complete your CrowdOx backer survey.
How do I receive my CrowdOx backer survey?
You should have received an email link to your survey. If you don't have it, please visit this page on CrowdOx. You will be able to request a new email be sent to you.
Was all my pledge and reward information saved?
Yes. Your Kickstarter pledge will have been ported over to CrowdOx. Additionally, any changes made on our previous backer site (such as upgrades, add-ons, etc.) should also have been brought over correctly. However, if you notice any problems, you will be able to correct them with your CrowdOx backer survey.
Can I upgrade my pledge?
Yes. Many pledge upgrades and add-ons are still available. You will have the opportunity to make changes when filling out your CrowdOx backer survey. Note that some rewards may not be available as we get closer to release. We will typically announce if any rewards or add-ons are being locked off.
Some of my pledge or reward data is wrong!
If you run into issues with your reward or pledge data not matching up with what you had on Kickstarter, or the old backer web site, don't worry! You can correct these problems when you fill out your CrowdOx backer survey. If you still run into issues, please send us a support request.
CrowdOx says my email doesn't have a pledge!
Our data from CrowdOx is using the most recent available data we had from our backer web site. If your email isn't being recognized, it's likely that you registered under a different email address. If you aren't able to remember the email address you used, then please contact us for assistance.
How do I get my rewards?
Once you've completed and submitted your backer survey for CrowdOx, you will be sent another email with links to any unclaimed rewards (such as game codes). The email won't necessarily go out right away, so give it a few minutes to show up and be sure to check your spam folder, too.
What happened to my Bard's Tale IV points?
On the previous backer web site, we used inXile Points to track your pledge value. On CrowdOx, your pledge value has been converted back to US dollars, and any unspent inXile Points you previously had will be available for you to spend towards rewards and add-ons.
Do I have to create a CrowdOx account?
CrowdOx uses email-based surveys, and does not currently have an account system. You do not need to sign up to receive or complete your backer survey.
How do I choose if I want a Steam or GOG key?
When doing your backer survey for CrowdOx, there won't be a choice for Steam or GOG code for your copy of The Bard's Tale IV. That option will become available close to the game's release.
Why did you switch to CrowdOx?
When we started using Kickstarter to help develop our games, there weren't many solutions available to allow backers to manage their rewards and keep us up to date. We had to make our own web sites to do this. Over time, however, many third-party solutions, such as CrowdOx and BackerKit, have become available. In order to provide backers with a more consistent, familiar and easier experience, we've decided to use CrowdOx for The Bard's Tale IV instead.