Orders fulfilled through the BardsTale.com web site are being fulfilled by Xsolla, a third-party provider. We've been assured by Xsolla that all game keys have been sent to users.
Some Xsolla backers have had delays receiving digital extras, and we are currently communicating with Xsolla. They have assured us that they are working on getting all remaining items delivered. We strongly encourage everyone who got the game through Xsolla to contact them at their customer support page, so that they can fully assist you with any issues you are experiencing: https://support.xsolla.com/
If you continue to experience issues receiving your digital extras from Xsolla, please reach out to us at our support page: https://inxile.zendesk.com/hc/en-us